Delivery

 

Processing time

*Due to Covid-19 delays, all parcels will only be sent tracked from now on*

The time I need to prepare an order is three to five days. Discounted tracked international post is now available with an estimated delivery of three weeks. International courier with a target delivery of four to eight business days is also now available. These are the estimates given by the postal companies but cannot be guaranteed.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply, please be aware of your countries fees prior to purchasing. I am not responsible for delays due to customs. 

 

Lost or damaged items 

 

I cannot be responsible for any item lost or damaged in transit, however, please contact me asap with any issues.

 

Payment options

    

Secure payments using Stripe or Paypal are available. I am happy to take layby payments. An invoice will be raised via Paypal with the option to pay the item off over four weeks. A 20% deposit is payable, which is non-refundable if you fail to pay for the item. Your item will be shipped once payment is made in full. Please use the contact page if you would like to use the Layby option.

 

Returns & exchanges

I don't accept cancellations, but please contact me if you have any problems with your order.

I will consider returns and exchanges under the following conditions: 

 

  • Please contact me within three days of delivery to discuss.

  • Items returned must be new and unworn.

  • All return postage costs are at the buyers expense.

  • Items must be returned within seven days of delivery.

  • Refunds will only be considered when the item has been received in the condition it was sent.

The following items cannot be returned or exchanged:

 

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Items on sale